RETURN POLICY OF SOFTATRIX S.A. DE C.V.
At SOFTATRIX S.A. DE C.V. (bysoftware.com), our return policy is designed to ensure your satisfaction and support the quality of our services.
By contracting our services, you are choosing a company committed to your success and willing to offer effective solutions in case you are not completely satisfied with the results obtained or the execution of the same.
At SOFTATRIX S.A. DE C.V., our services go beyond simple strategies; they include mobile application development, website design and development, software maintenance and support, user interface (UI) and user experience (UX) development, API integration, custom software solutions development, and enterprise resource planning (ERP) system development.
Satisfaction Guarantee:
At SOFTATRIX S.A. DE C.V., we stand behind the quality of our services with a satisfaction guarantee. If for any reason you are not completely satisfied with the results obtained or the way our service was executed, we are committed to working with you to find a solution that meets your expectations and needs.
Return Process:
To request a return, we ask that you contact our customer service team via email or phone within 15 business days following the delivery of the service. It is important that you provide us with specific details about your dissatisfaction and any relevant information that supports your request.
At SOFTATRIX S.A. DE C.V., we take each claim seriously and strive to resolve it fairly and promptly.
Evaluation and Possible Solutions:
Our team will thoroughly review your request and objectively assess the situation. We reserve the right to request additional information or evidence that supports your claim to ensure we offer you the best possible solution.
Possible solutions include:
- Service Correction: If the problem can be corrected or improved, we commit to making the necessary adjustments at no additional cost.
- Partial or Full Refund: In cases where dissatisfaction persists and cannot be resolved satisfactorily, we offer the possibility of a partial or full refund of the payment made for the service, after being analyzed by our team, caused by any error or omission on our part.
- Return Procedure and Exclusions: If your return request is approved, we commit to carrying it out within a reasonable period and according to the agreed conditions. In the case of a partial refund, the amount to be refunded and the associated concepts will be clearly specified.
It is important to note that no returns will be made for changes of opinion or internal business decisions of your company, nor in cases of misuse or abuse of our services by the customer.
Communication and Dispute Resolution:
At SOFTATRIX S.A. DE C.V., we value open and transparent communication with our customers. We are committed to resolving any dispute fairly and amicably. If you are not satisfied with the proposed resolution, you can always request an additional review to ensure we find the best possible solution.
Policy Updates:
We reserve the right to modify this return policy at any time to adapt it to current needs and requirements. Any update will be effective from its publication on our website.
By accepting our services, you acknowledge and accept the terms of this return policy. We are committed to ensuring your satisfaction.
The User may return to SOFTATRIX S.A. DE C.V., at no cost, any service that presents a manufacturing defect. To formalize the return, the User must contact SOFTATRIX S.A. DE C.V. at the contact email address indicating the service subject to return and a detailed description.
Withdrawal:
In the event that the User is not satisfied with the services received in their order, the User, in accordance with the General Law for the Defense of Consumers and Users, will have a period of fourteen (14) calendar days to return it, without penalty and without the need to indicate the reasons, although they must bear the direct cost of returning the order to SOFTATRIX S.A. DE C.V.
To formalize the return, the User must contact SOFTATRIX S.A. DE C.V. at the email address, indicating the reasons for withdrawal.
Contact:
Email: contacto@by-software.com
Address: Parque Granada 71, Col. Parque de la Herradura, Huixquilucan, Edo Mex.
Phone: +52 55 5206 3047
LAST UPDATED: JULY 2024