{"id":2626,"date":"2024-04-26T04:25:19","date_gmt":"2024-04-26T04:25:19","guid":{"rendered":"https:\/\/kemotranslations.com\/store1\/?page_id=2626"},"modified":"2026-05-04T23:38:26","modified_gmt":"2026-05-04T23:38:26","slug":"politicas-de-devolucion","status":"publish","type":"page","link":"https:\/\/by-software.com\/en\/politicas-de-devolucion\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2626\" class=\"elementor elementor-2626\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c76776 developr-area elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c76776\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-822aceb\" data-id=\"822aceb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b65f5c elementor-widget elementor-widget-text-editor\" data-id=\"6b65f5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-6b65f5c{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1f90d5 elementor-widget elementor-widget-text-editor\" data-id=\"a1f90d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>RETURN POLICY OF SOFTATRIX S.A. DE C.V.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">At SOFTATRIX S.A. DE C.V. (bysoftware.com), our return policy is designed to ensure your satisfaction and support the quality of our services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By contracting our services, you are choosing a company committed to your success and willing to offer effective solutions in case you are not completely satisfied with the results obtained or the execution of the same.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At SOFTATRIX S.A. DE C.V., our services go beyond simple strategies; they include mobile application development, website design and development, software maintenance and support, user interface (UI) and user experience (UX) development, API integration, custom software solutions development, and enterprise resource planning (ERP) system development.<\/span><\/p>\n<p><b>Satisfaction Guarantee:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">At SOFTATRIX S.A. DE C.V., we stand behind the quality of our services with a satisfaction guarantee. If for any reason you are not completely satisfied with the results obtained or the way our service was executed, we are committed to working with you to find a solution that meets your expectations and needs.<\/span><\/p>\n<p><b>Return Process:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">To request a return, we ask that you contact our customer service team via email or phone within 15 business days following the delivery of the service. It is important that you provide us with specific details about your dissatisfaction and any relevant information that supports your request.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At SOFTATRIX S.A. DE C.V., we take each claim seriously and strive to resolve it fairly and promptly.<\/span><\/p>\n<p><b>Evaluation and Possible Solutions:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our team will thoroughly review your request and objectively assess the situation. We reserve the right to request additional information or evidence that supports your claim to ensure we offer you the best possible solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Possible solutions include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service Correction: If the problem can be corrected or improved, we commit to making the necessary adjustments at no additional cost.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Partial or Full Refund: In cases where dissatisfaction persists and cannot be resolved satisfactorily, we offer the possibility of a partial or full refund of the payment made for the service, after being analyzed by our team, caused by any error or omission on our part.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return Procedure and Exclusions: If your return request is approved, we commit to carrying it out within a reasonable period and according to the agreed conditions. In the case of a partial refund, the amount to be refunded and the associated concepts will be clearly specified.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It is important to note that no returns will be made for changes of opinion or internal business decisions of your company, nor in cases of misuse or abuse of our services by the customer.<\/span><\/p>\n<p><b>Communication and Dispute Resolution:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">At SOFTATRIX S.A. DE C.V., we value open and transparent communication with our customers. We are committed to resolving any dispute fairly and amicably. If you are not satisfied with the proposed resolution, you can always request an additional review to ensure we find the best possible solution.<\/span><\/p>\n<p><b>Policy Updates:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We reserve the right to modify this return policy at any time to adapt it to current needs and requirements. Any update will be effective from its publication on our website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By accepting our services, you acknowledge and accept the terms of this return policy. We are committed to ensuring your satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User may return to SOFTATRIX S.A. DE C.V., at no cost, any service that presents a manufacturing defect. To formalize the return, the User must contact SOFTATRIX S.A. DE C.V. at the contact email address indicating the service subject to return and a detailed description.<\/span><\/p>\n<p><b>Withdrawal:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In the event that the User is not satisfied with the services received in their order, the User, in accordance with the General Law for the Defense of Consumers and Users, will have a period of fourteen (14) calendar days to return it, without penalty and without the need to indicate the reasons, although they must bear the direct cost of returning the order to SOFTATRIX S.A. DE C.V.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To formalize the return, the User must contact SOFTATRIX S.A. DE C.V. at the email address, indicating the reasons for withdrawal.<\/span><\/p>\n<p><b>Contact:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Email: contacto@by-software.com<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Address:\u00a0<\/span><span style=\"background-color: initial;\">PARQUE DE GRANADA 71, INTERIOR 504 B, COLONIA PARQUES DE LA\nHERRADURA, ALCALD\u00cdA HUIXQUILUCAN, C.P. 52786, ESTADO DE M\u00c9XICO<\/span><\/p><p class=\"MsoNormal\"><o:p><\/o:p><\/p>\n<p><span style=\"font-weight: 400;\">Phone: +52 55 5206 3047<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LAST UPDATED: JANUARY 2026<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POLITICA DE DEVOLUCI\u00d3N SOFTATRIX S.A. DE C.V. En SOFTATRIX S.A. DE C.V. (bysoftware.com) nuestra pol\u00edtica de devoluci\u00f3n est\u00e1 dise\u00f1ada para garantizar tu satisfacci\u00f3n y respaldar la calidad de nuestros servicios. Al contratar nuestros servicios, est\u00e1s eligiendo una empresa comprometida con tu \u00e9xito y dispuesta a ofrecerte soluciones efectivas en caso de que no est\u00e9s completamente [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2626","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/by-software.com\/en\/wp-json\/wp\/v2\/pages\/2626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/by-software.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/by-software.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/by-software.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/by-software.com\/en\/wp-json\/wp\/v2\/comments?post=2626"}],"version-history":[{"count":22,"href":"https:\/\/by-software.com\/en\/wp-json\/wp\/v2\/pages\/2626\/revisions"}],"predecessor-version":[{"id":3486,"href":"https:\/\/by-software.com\/en\/wp-json\/wp\/v2\/pages\/2626\/revisions\/3486"}],"wp:attachment":[{"href":"https:\/\/by-software.com\/en\/wp-json\/wp\/v2\/media?parent=2626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}